Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.
I wasn’t able to do the survey that is being done by google as I don’t have a google email and don’t want to set up another email account to be spammed to death.However, if I could have done the survey, I would have given Stratos Jets very high remarks and the reason would be because of the dealings I have with Kerry Hill. As I believe I told you when we met at the S&D last year, Kerry is the best and most considerate person I have ever dealt with from a Charter company. Not only her flight following in which she keeps me posted on everything from beginning to end but also her attention to all the other details for the reservation such as needs of transportation for passengers, insuring that the catering is ordered and delivered. She takes a lot of the weight and stress of my shoulders. If ever I have a question, she is quick to get me the answers I need.In my opinion, she is a very valuable asset to your company.
Recently booked a jet for 11 people from my organization to continue operations during hurricane Irma. As business owners know, operations do not cease during a disaster and customers must continue to be served. Stratos Jet Charters booked the aircraft we needed within an hour of reaching out. Our team was able to continue business operations in NYC seamlessly. Much appreciation to Joel and his team for fast action!
When you fly private charter for the first time, one of the first things you’ll discover is that your flight revolves entirely around your schedule, not the airline’s schedule. There is no need to check pre-existing flight schedules to choose a time that is ‘close’ to the time you’d like to travel. And no more arriving hours ahead of the actual time you’re required for a business meeting. You choose exactly when to fly -- based on what’s best for you – not based on which flights are available.
Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job.Any feedback you have would be greatly appreciated in return!
With access to over 5,000 aircraft worldwide, Blue Star Jets has the experience in locating the best possible aircraft for your mission. Operators providing service for Blue Star Jets clients in the United States must meet standards set forth by the Federal Aviation Administration (FAA) for safety, security and service and operate under Part 135 of the FAA regulations.
As a part 135 operator, I have been doing business with Stratos Jets since it was founded by Joel Thomas in 2006. Since the first trip I could tell they were a different type of Jet brokerage. Joel and his team of aviation advisors have always conducted themselves with the highest of standards and partnered with platinum operators like us to give their customers a luxurious private jet experience. Thank you for a decade of partnership and excellence.Thank you for your friendship!Rich Brennan VP of Sales
So is there a cheaper way to get that entire private jet to yourself to really impress your friends and family? The answer is yes. It’s called and an empty leg, which is repositioning flight that takes place after the aircraft dropped off its last full paying charter passengers and now has to fly to another airport to pick up its next group, or sometimes for the aircraft and crew to come back to their base after dropping off customers and various combinations.
Joel Thomas: Hi William! Thanks for the opportunity to serve you and your wife. We are always grateful when our clients take the time to offer feedback. We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said: "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change. Its actually very common." Looking forward to working with you all again soon! All my best
When it comes to traveling for work, if you’re a busy professional then you’ll be looking for the most time-efficient way to get from A to B. Private jet hire flights offer an array of advantages, such as quicker check-ins and faster transit times, to allow you to get the most out of your trip. Whether you need to visit several sites in one day, go to meetings in different cities or simply need to be able to utilise any time you’re traveling, to work, then a private jet hire is ideal.
Whether you travel frequently for business or only occasionally for pleasure, chances are you've considered hiring a charter plane. When you fly on a private plane, you can skip the long wait times and baggage checks of a commercial flight. Your departure and return times are determined by your schedule, and in some cases you can even book a same-day flight! Here are some of our most commonly asked questions regarding private flights:
Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank
Lastly, don't be afraid to ask about safety: Any reputable operator should have safety information prominently featured on their website, and won't mind answering questions about their pilots, such as how many hours they have flown. (At least 250 hours, which is what it takes to get a commercial license; NetJets mandates at least 2,500 hours; Wheels Up, mandates 7,000 hours for a captain and 4,000 for a first officer.) Gollan suggests fliers ask if the pilot has any health issues, and feel free to ask if the operator (or plane itself) have any accidents or incidents in its history.
Once you've got a price quote, it's worth the effort to call around and get three or four other quotes. Prices vary widely, and one of the most important things to know is that you will often be paying for the plane to get to you, also known as the repositioning fee. Additional charges, common to a lot of flights, include airport charges. At New Jersey's Teterboro, it's $100, while some airports with higher density have an added fee. There are also takeoff fees to consider.
I have worked with Joel and Stratos Jets for several years and it has always been a pleasure. Most recently they booked a flight from St Petersburg, FL to Sanford, FL to Niagara Falls, NY with us on our Citation CJ1. The experience, as always was flawless and realtime feedback and communication meant the ASAP flight went without a hitch. Thank you Joel and team, I look forward to many more years of business with you.
© 2018 ACS arranges flights on behalf of our clients with FAR Part 135 direct air carriers that exercise full operational control of charter flights at all times. Flights will be operated by FAR Part 135 direct air carriers that have been certified to provide service for ACS charter clients and that meet all FAA safety standards. ACS are not an aircraft operator. ACS 4.95 out of 5 based on 5 ratings. 5 user reviews. © 2018 Air Charter Service Inc. (NA HQ) 1055 RXR Plaza, Uniondale NY 11556. New York: +1 516 432 5901 | Air Charter Service Inc. 1441 Broadway, 5th Floor, New York, NY 10018. New York: +1 212 661 5568 | Air Charter Service California Inc. 11150 Santa Monica Blvd, Suite 1020, Los Angeles CA 90025. Los Angeles: +1 310 205 8959 | Air Charter Service Texas Inc. 515 Post Oak Boulevard, Suite 710, Houston TX 77027. Houston: +1 281 552 8386 | Air Charter Service (Florida) Inc. 2 South Biscayne Blvd, Suite 3770, Miami, FL 33130. Miami: +1 786 661 2302.