I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.
Lastly, don't be afraid to ask about safety: Any reputable operator should have safety information prominently featured on their website, and won't mind answering questions about their pilots, such as how many hours they have flown. (At least 250 hours, which is what it takes to get a commercial license; NetJets mandates at least 2,500 hours; Wheels Up, mandates 7,000 hours for a captain and 4,000 for a first officer.) Gollan suggests fliers ask if the pilot has any health issues, and feel free to ask if the operator (or plane itself) have any accidents or incidents in its history.
Fliers with flexibility should sign up for empty-leg email lists of companies like Magellan Jets, who regularly send out emails selling discounted flights from, say, the plane of a corporate exec who flew to Los Angeles but is looking to offset his cost of getting the plane back to New York. “I wouldn’t say that the cost of flying private has gone down, but there are new ways of pricing charter that makes it more accessible,” says David Zipkin, co-founder and VP of Tradewind, the service known for semi-private flights in the Northeast and Caribbean. “In our case, we save people money with our shared charters, and we also sell discounted empty legs.”
You will be told how much the hold can take on your chosen aircraft and can upgrade if you feel more space is needed. This will generally be far more than that of a commercial airline. You may also need to upgrade if carrying things like golf clubs and skis. If travelling with a gun, you will need to provide a license and the gun and ammunition must be kept separate. It is then at the captain’s discretion whether it can be on board.