Mr.  is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
At Shoreline Aviation, our helpful staff can assist with cost benefit analysis for your specific mission so you can make an informed decision - and we'll always provide accurate up-front cost estimates, based on your requirements, so there will never be any surprises.  Be sure to provide your destination address so they can select the most convenient destination airport, often much closer than the nearest airport served by commercial airlines.
Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best

Joel Thomas and his great team at Stratos makes booking a private charter easy. They keep in contact with you from the start right through to after the flight, which gives my travellers a piece of mind. Everything is always exactly planned to our specifications. Stratos really goes above and beyond in their industry - they are simply the best at what they do.
Whether you need a nonstop flight to Shanghai or the flexibility to stop at multiple cities across the U.S., Clay Lacy offers unparalleled luxury and service. Leave the problems of commercial air travel behind as you step onto a premier charter jet. Sit back, relax, and leave the rest to us as Clay Lacy whisks you across the country or around the world.
After your initial enquiry you will be assigned a personal charter expert who will send you a selection of quotes for you to choose from. Each quote will have a clear breakdown of aircrafts and airports and reasons they have been selected for you. Should you wish to go ahead they will then book the aircraft and send you all the flight details including directions to the terminal and any other important information. They will be your first point of call for any further enquiries you may have up to the flight and, if possible, they will meet you at the terminal. From your initial quote you will be able to contact your account manager 24/7 (if on holiday you will be assigned another account manager to cover) so you can call from wherever, whenever you like.
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