Mr.  is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase.  I was always very impressed on their marketing and honesty, as a broker.  Joel is very genuine and caring when it comes to his customers or the operators that he works with.  I know that Stratos Jets will not sacrifice safety for anything.  I know that he likes to treat everyone like they are part of the Stratos Jet family.  The trip planning process, from quote request to trip planning to  invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things.  They think of everything!  In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.
With a private air charter flight, you’ll be delighted to discover you won’t be spending time on the usual rigmarole!  Instead, you’ll be directed to your charter operator’s private terminal where you’ll almost always be the only person ‘in line’ -- or if you’re flying from a privately run airport (such as Marshfield Airport, GHG) you’ll simply arrive at the time of your departure and be greeted by your pilot -- along with a ground crew that will valet park your vehicle.

Joel Thomas and his great team at Stratos makes booking a private charter easy. They keep in contact with you from the start right through to after the flight, which gives my travellers a piece of mind. Everything is always exactly planned to our specifications. Stratos really goes above and beyond in their industry - they are simply the best at what they do.

Joel,I hope this email find you well. I just wanted to reach out to thank you for the charter service you arranged for us last weekend. It was truly a pleasure to fly with Stratos and we will most certainly book with your charter service again.Thanks again for all of your help this week. It made the trip a breeze!Warm Regards,Matt, Scottie & Harper


Every aspect of our operations at PACI revolves around a steadfast commitment to safety. To ensure maximum safety for our customers, all aircraft operated by PACI are IS-BAO Registered, ARGUS Platinum Rated, Wyvern Approved and have a robust Safety Management System (SMS) and a comprehensive Emergency Response Plan (ERP). All charter flights are tracked by FAA licensed dispatchers in our 24/7 Operation Control Center. Pentastar Aviation meets the maximum industry safety standards.
And with today’s modern aircraft, you don’t have to leave the office behind. With internet, in-flight satellite phone, and fax you’ll feel like you’ve never left the ground!  You can use your cell phone where there’s a signal. And Wifi is now standard on most flights.  Of course, always check with your flight planner to make sure your aircraft will suit your needs.
First time flying on a private plane. Knowing the exact layout inside & manner of boarding. Originally inquired about a Lear jet 35 & then confirmed a citation ll. Not a problem for me & my husband but for the 102 year old traveling with us was difficult to board as initial step into plane was 18 inches & the crew had to find a step stool. Steps were little and required several people to board & inboard her. The crew of Lance & Meagan were exemplary & would fly with them anytime
After your initial enquiry you will be assigned a personal charter expert who will send you a selection of quotes for you to choose from. Each quote will have a clear breakdown of aircrafts and airports and reasons they have been selected for you. Should you wish to go ahead they will then book the aircraft and send you all the flight details including directions to the terminal and any other important information. They will be your first point of call for any further enquiries you may have up to the flight and, if possible, they will meet you at the terminal. From your initial quote you will be able to contact your account manager 24/7 (if on holiday you will be assigned another account manager to cover) so you can call from wherever, whenever you like.
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