Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job.Any feedback you have would be greatly appreciated in return!
Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.
I have worked with Joel and Stratos Jets for several years and it has always been a pleasure. Most recently they booked a flight from St Petersburg, FL to Sanford, FL to Niagara Falls, NY with us on our Citation CJ1. The experience, as always was flawless and realtime feedback and communication meant the ASAP flight went without a hitch. Thank you Joel and team, I look forward to many more years of business with you.
the marketWhether you’re buying or selling, Million Air Dallas has the insight and expertise you need to navigate the market. Our acquisitions consultants are experienced in purchasing private jets that span the spectrum in size and range. We understand the business of jets and always position our clients to have a competitive advantage throughout the process.
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
As one of the world’s leading charter providers, we’ve created an on-demand charter experience that’s simple, intuitive and flexible. Through the constant evaluation of how to best meet the needs of private jet travelers, our team of experts has designed an on-demand experience with you in mind. Whether you book your flight using Skyjet.com, the Skyjet app for iPhone, or through a telephone conversation or e-mail, we offer the right solutions — the best solutions — to get you to your destination with ease.
From the moment you contact us, until after your trip has concluded, we strive to exceed your expectations. We structure our business to provide seamless coordination and reliable execution for every private jet rental that we organize. Whether your private travel plans call for a demanding, multi-leg flight, or a one-way charter, we support each itinerary with the same attention to detail that we believe is necessary for you to SOAR HIGHER.
Fliers with flexibility should sign up for empty-leg email lists of companies like Magellan Jets, who regularly send out emails selling discounted flights from, say, the plane of a corporate exec who flew to Los Angeles but is looking to offset his cost of getting the plane back to New York. “I wouldn’t say that the cost of flying private has gone down, but there are new ways of pricing charter that makes it more accessible,” says David Zipkin, co-founder and VP of Tradewind, the service known for semi-private flights in the Northeast and Caribbean. “In our case, we save people money with our shared charters, and we also sell discounted empty legs.”
When it comes to traveling for work, if you’re a busy professional then you’ll be looking for the most time-efficient way to get from A to B. Private jet hire flights offer an array of advantages, such as quicker check-ins and faster transit times, to allow you to get the most out of your trip. Whether you need to visit several sites in one day, go to meetings in different cities or simply need to be able to utilise any time you’re traveling, to work, then a private jet hire is ideal.
For those unfamiliar with air charter costs, prices can initially be a bit intimidating.  One reason for the higher costs associated with flying privately is of course the fact that some of the costs incurred are costs that are typically shared by all passengers on commercial flights, whereas, in the case of chartering a private aircraft, you are chartering the entire aircraft and crew for your exclusive use.
Using a private jet charter to get to a holiday destination ensures the additional benefit of access to private terminals for faster security check-ins, so you spend more time enjoying the getaway instead of waiting in line. With access to smaller airports, you can personalise your trip to land as close to your final destination, removing lengthy and costly transfers and allowing you more time to relax.

As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.

My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.
Lastly, don't be afraid to ask about safety: Any reputable operator should have safety information prominently featured on their website, and won't mind answering questions about their pilots, such as how many hours they have flown. (At least 250 hours, which is what it takes to get a commercial license; NetJets mandates at least 2,500 hours; Wheels Up, mandates 7,000 hours for a captain and 4,000 for a first officer.) Gollan suggests fliers ask if the pilot has any health issues, and feel free to ask if the operator (or plane itself) have any accidents or incidents in its history.
Delta Private Jets, a subsidiary of Delta Air Lines, earlier this year launched Sky Access. You pay $8,500 and can fly as many empty legs as you want at no additional cost. You also get 20% off select fares on Delta’s airline flights. There is a $500 fee if you cancel or no show. Over this weekend 66 empty legs were listed, although some such as Ft. Lauderdale to Miami, all of 30 miles, wouldn’t even give you time to pop open a beer. More interesting was Washington D.C. to Chicago and New York to Sarasota. There were also Nantucket to New York and Las Vegas to San Francisco, however, they were both on Friday, so the wrong direction for most people, and that’s the point, and perhaps a good segue to discussing the some of the downsides.
When it comes to small planes, weight matters. Don't be surprised when your contact emails you for all passenger weights, and when the pilot organizes seating by weights. (You don't want the three biggest people on the right side, for instance.) Similarly, don't expect to bring two weeks of stuff for a weekend, and definitely mention if you're planning on bringing golf clubs or skis. If they don't fit, check out ShipSticks or LuggageForward, which sends your equipment beforehand for a relatively small fee.
We decided at the last minute to escape from Florida as hurricane Irma was bearing down on us, and Stratos came through for us. Despite our first choice airport running out of fuel, they managed to get some at another and we got out with about 1 hour to spare. It was a hectic time, with everyone else scrambling to escape, but Stratos made the whole experience simple and efficient for us.We will definitely fly with them another time, preferable when we're not all stressed about a hurricane aimed right at us!
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