Mr.  is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
When looking for commercial airline tickets, although some carriers offer a better product than others, the difference in quality amongst carriers is far less than that of private jet options. Simply put, there are exponentially more variables in private jet flights which dictate value than there are for commercial flights. Because of this, it is much more difficult to properly compare two private jet quotes from two different providers than you may think.

Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank
Million Air Dallas is continually audited by ARGUS and has been ARGUS Platinum rated for more than 10 years. The Platinum rating is the highest rating awarded by ARGUS which evaluates a company’s safety, best practice implementation and regulatory compliance against those standards set by the Federal Aviation Administration, the International Civil Aviation Organization and Industry Best Practices.
Stratos Jet Charters doesn’t just claim to provide our clients with the best private jet charter service, we deliver it. We are consistently able to deliver world-class customer experience because we invest in key personnel. Our team shares our passion for excellence in private aviation. With more than a decade of experience in arranging thousands of private jet flights, we have developed a proprietary trip management system. This allows our Trip Support team to collaborate in real-time with our clients, booking agents, air carriers and concierge service providers involved with the trip. As a result, every private jet rental we book is arranged entirely to the client’s satisfaction.
Would highly recommend anyone looking for charters to contact Stratos. Their team was second to none in handling our request from first call to post flight. The CEO was even kind enough to phone me to ensure that we had located our crew at the FBO just prior to departure. I have run multiple aircraft in flight departments for many years and can truly say that its hard to find this level of professionalism in the business.
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Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense

the assetWe place an emphasis on exceeding expectations, especially when it comes to the management of your aircraft. With unmatched industry expertise and a commitment to safety, you can rest assured your asset is in good hands. We work to simplify ownership by managing every aspect—from maintenance to marketing—while keeping your economic interests at the forefront of consideration.
Fliers with flexibility should sign up for empty-leg email lists of companies like Magellan Jets, who regularly send out emails selling discounted flights from, say, the plane of a corporate exec who flew to Los Angeles but is looking to offset his cost of getting the plane back to New York. “I wouldn’t say that the cost of flying private has gone down, but there are new ways of pricing charter that makes it more accessible,” says David Zipkin, co-founder and VP of Tradewind, the service known for semi-private flights in the Northeast and Caribbean. “In our case, we save people money with our shared charters, and we also sell discounted empty legs.”
At Pentastar Aviation, we focus first and foremost on passenger safety. There are no age restrictions for passengers on private jets. Just let us know if you are traveling with a child, and we’ll be sure the aircraft selected for your trip will accommodate your family’s needs. Please note, however, neither PACI nor Pentastar Aviation will transport unaccompanied minors under the age of 18. Domestic pets are allowed on some aircraft. Make sure to let your charter sales representative know if you will be traveling with a pet so we can accommodate your request. Please note that exotic animals may not be allowed, especially on international flights.
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
A single-entity charter is one in which an individual or company charters a plane and bears the entire cost of the flight, so that the passengers do not pay their own airfare. There is no minimum passenger requirement, since the cost is per flight, not per person. Single-entity charters are typically used for business purposes -- for example, travel to meetings and conferences, incentive travel or VIP leisure travel.
My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.
Eric Bold and Stratos Jets came to the rescue this week whilst I was trying to evacuate friends and families from Puerto Rico during the aftermath of Hurricane Maria.  Eric was beyond helpful and always courteous.  He was quick to find an aircraft within my budget and stayed in contact with me at every point during our transaction to update me on all matters concerning our trip.  I would highly recommend Stratos Jets to anyone and I look forward to working with them on our next trip.
Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.
An empty leg, or ferry flight, refers to a private jet flying "empty" after dropping off passengers, or en route to pick up passengers. As the flight is already paid for, we offer significant discounts on these flights. LunaJets can offer such prices when the empty leg of a private jet matches your itinerary and timing exactly. This option is for one-way flights only.
It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.
I had 15 piece band booked on a commercial airline that got cancelled due to weather. Every single flight for the next 2 days was sold out and the band was going to miss their performance. Thank to the Herculean efforts from Glenn and Joel, we were able to secure a flight for the following morning and get the band to Florida on time. Glenn was simply amazing with his follow-through, availability when I needed him and keeping an eye on everything. He was with me from the first phone call at 6:30pm until take-off the next morning at 10:10am. Thank you Stratos for saving the day!
Depending on who you believe 30-to-50% of all private jet flights are ferry flights. However, that doesn’t mean they are necessarily dirt cheap. Magellan Jets, which sells jet cards and on-demand charter also offers empty legs, and while you have to contact the company for pricing, it says rates start at $3,000 per hour. Airstream Jets enables visitors to its website to download a list of active empty legs and while most of the 13 listings were for the next two weeks, there were flights posted through mid-November, one an empty leg in September on a Gulfstream G-IVSP from New York to London for $49,900. Another broker quoted the same date and route at $92,000. Even more attractive was a G500 charter this weekend from Palermo, Italy to New York for $35,000. Quotes for a non-empty leg charter that I received from another broker for random dates in August started at $111,000.
With a charter flight, you rent the entire aircraft, rather than just one seat. The aircraft can be large or small, and flights can be one-way or round-trip. The charter could be made on a flight-only basis, might include ground services such as transportation to or from meetings or could be part of a complete vacation package. Charter flights offer more flexibility than scheduled flights, with a wider choice of destinations and tailor-made itineraries.

Privacy is one of the main advantages of a charter flight.  Unlike a commercial flight, where travelers are herded through a crowded airport, having to undergo an intrusive security screening, passengers on a charter flight depart from a private facility known as an FBO.  At most private airports, passengers can pull their cars right up to the plane.
We fly to and from the over 5,000 regional airports in North America, which are crowd-free and conveniently located close to your home, office, and your destination of choice. With easy parking and pilot escort for security, check-in, and boarding, you can arrive at the airport just minutes before your flight. Since we focus exclusively on your schedule and desired route, you fly straight to your destination. And with our 99%+ on-time departure rate, add it all up and you will save hours vs. a typical commercial airline trip (or long drive for that matter!).
But your enjoyment doesn’t end with a comfortable flight.  These days, many private jets are equipped with DVD and CD players -- and some even offer surround sound.  You’ll have a library of movies and music to choose from -- or you can bring along your own.  Your flight planner will work with you to make sure you have the entertainment you desire.

© 2018 Air Charter Service Worldwide | Disclaimer: ACS arranges flights on behalf of our clients with FAR Part 135 direct air carriers that exercise full operational control of charter flights at all times. Flights will be operated by FAR Part 135 direct air carriers that have been certified to provide service for ACS charter clients and that meet all FAA safety standards. ACS are not an aircraft operator.
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