At Pentastar Aviation, we focus first and foremost on passenger safety. There are no age restrictions for passengers on private jets. Just let us know if you are traveling with a child, and we’ll be sure the aircraft selected for your trip will accommodate your family’s needs. Please note, however, neither PACI nor Pentastar Aviation will transport unaccompanied minors under the age of 18. Domestic pets are allowed on some aircraft. Make sure to let your charter sales representative know if you will be traveling with a pet so we can accommodate your request. Please note that exotic animals may not be allowed, especially on international flights.
I travel regularly for business and have booked charter flights through a number of different private jet companies. At the beginning of the year, I was referred to Joel at Stratos. Since then, I have booked a number of flights through Stratos. His team does a great job ensuring we have a seamless travel experience. I would definitely recommend Stratos to others.
As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.
So is there a cheaper way to get that entire private jet to yourself to really impress your friends and family? The answer is yes. It’s called and an empty leg, which is repositioning flight that takes place after the aircraft dropped off its last full paying charter passengers and now has to fly to another airport to pick up its next group, or sometimes for the aircraft and crew to come back to their base after dropping off customers and various combinations.
And what about safety? You’ll be pleased to know private aircraft are held to the same stringent safety and maintenance regulations as commercial aircraft. And in many cases private aircraft pilots and their crews are permanently assigned to a specific jet – so they know their aircraft inside and out – which can mean an even safer flight for you and your family.
Joel,I hope this email find you well. I just wanted to reach out to thank you for the charter service you arranged for us last weekend. It was truly a pleasure to fly with Stratos and we will most certainly book with your charter service again.Thanks again for all of your help this week. It made the trip a breeze!Warm Regards,Matt, Scottie & Harper
I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase. I was always very impressed on their marketing and honesty, as a broker. Joel is very genuine and caring when it comes to his customers or the operators that he works with. I know that Stratos Jets will not sacrifice safety for anything. I know that he likes to treat everyone like they are part of the Stratos Jet family. The trip planning process, from quote request to trip planning to invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things. They think of everything! In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.
Because jet charter is not priced on a per person or ticket basis, it is not likely that it would be more cost effective for a group of 10-15 individuals to charter a jet compared with flying via scheduled airline service in coach or first class. Even if the total cost for a charter trip is split among 10 people, the cost each person would cover would still be significant.
Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job.Any feedback you have would be greatly appreciated in return!
Charter companies offer a tailored service in which the client has a choice of meals, drinks, staffing levels and additional services. Tour companies aim to maximize profits, so public charters usually only provide a very basic service to passengers, with a cheap -- or no -- meal, minimal staffing and low baggage allowances. With a private charter, organizations can take advantage of options such as video conferencing, business services and corporate branding. In-flight meals are of a better quality, and passengers do not have luggage restrictions. With public charters, passengers still have to stand in line for check-in and security, so they need to be at the airport two to three hours before the flight. With a private charter, you can pass straight through security and onto the aircraft.
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
There are limitations and restrictions on both the amount and size of luggage you bring as well as the types of items you may pack. The limitations of amounts and sizes of luggage are dependent upon the size of the baggage area of the aircraft you are chartering. If you plan to bring any oversized items, such as skis or snowboards, please be sure to advise your flight specialist in advance. Also, as a Part 135 operator and for your safety, we are held to the same TSA regulations for prohibited items for carry-on & checked baggage as the airlines. Please go to https://www.tsa.gov/travel/security-screening/prohibited-items to view a comprehensive list of allowed & restricted items.
Coordinating air travel for large numbers of passengers requires careful planning and constant diligence. Overlook even the slightest detail and it can result in unnecessary delays and frustration on your travel day. With more than a decade of experience in booking group jet charters, Stratos Jets will handle the logistics so that you can travel with complete peace of mind.