Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best


All good. I would like info on best, fastest way to charter jet for my next trip to India. I'm not wealthy, & run a small business. My work is only to benefit impoverished people internationally. My website is www.lesindiennes.com.I must travel regularly to India yearly for my business.I wonder if your company alo cares about these people? Is it possible to use your services for this business travel? Can you advise me to a NY company that is more suitable to my needs. I answered your questionnaire. I look forward to your advice, & to learn how much your co. Is concerned with the plight of these people's? Best Mary
Like scheduled airline service, private jets also have weight limits with regard to the amount of luggage that can be stowed during a trip. Items such as skis and golf clubs are allowed as long as they conform to the dimensions and weight limits of the aircraft. These weight limits vary by aircraft type. Ask your charter sales representative if you have concerns about excess baggage or special items to be included in your luggage.
With a charter flight, you rent the entire aircraft, rather than just one seat. The aircraft can be large or small, and flights can be one-way or round-trip. The charter could be made on a flight-only basis, might include ground services such as transportation to or from meetings or could be part of a complete vacation package. Charter flights offer more flexibility than scheduled flights, with a wider choice of destinations and tailor-made itineraries.
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
On-Demand Pricing works for some of our clients. Others want greater predictability for budgeting their travel expenditures, so Stratos offers Fixed-Rate Pricing via our prepaid Stratos Jet Card. By prepaying your aircraft charter fees at a locked-in rate, you can budget your travel expenses in advance.* The best way to lock in hourly rates for private flights is with a Jet Card Membership.
My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.
Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.
An affinity charter is slightly different in that, although all of the passengers are affiliated with a specific business, group or organization, each pays his own air fare. The passengers might sports or music fans traveling to a special event, or a bunch of friends going on vacation. With this type of charter, none of the seats can be sold to members of public.
Wings Up is unique in the private-charter game as there is no membership or long-term commitment required to take advantage of the company’s services. Any traveler can charter an aircraft through Wings Up without prior engagement and because there are no membership fees, the bottom line cost is much lower—sometimes up to half price—compared to other flight charter companies.
Book with confidence knowing your agent will diligently analyze all available aircraft in the charter market and identify the best-positioned aircraft, giving you the flexibility to choose your preferred aircraft at the best available price. We’ll also review any other available cost-saving options with you, such as taking advantage of one-way charter flights (also known as a deadhead flight or empty leg flight) to accommodate your travel itinerary.

I had 15 piece band booked on a commercial airline that got cancelled due to weather. Every single flight for the next 2 days was sold out and the band was going to miss their performance. Thank to the Herculean efforts from Glenn and Joel, we were able to secure a flight for the following morning and get the band to Florida on time. Glenn was simply amazing with his follow-through, availability when I needed him and keeping an eye on everything. He was with me from the first phone call at 6:30pm until take-off the next morning at 10:10am. Thank you Stratos for saving the day!
Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

secure travelMillion Air Dallas partners with Global Guardian and MedAire to offer security and medical attention to our clients anywhere in the world. The Global Guardian Agency is a trusted resource for universal security and intelligence. Million Air Dallas clients also have immediate access to physicians through MedAire, who will coordinate medical response in-flight and once the aircraft is on the ground.
Once again: Joel, Sarah and Sandra delivered a seamless experience as well as the pilots and ground crew. There was 5 feet of snow in Steamboat Springs after a blizzard (Hayden Airport) and we took off perfectly and had a very smooth flight despite weather. The jet was beautiful and the awesome pilots tolerated our golden retriever trying to take over the navigation of the plane and two cats meowing. Stratos arranged for transportation home and the driver was so pleasant. Super happy again and will continue to only use them. Thank you again!
Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job.Any feedback you have would be greatly appreciated in return!
This survey reall doesn't apply to the use my company had with Stratos. We had to expedite a piece of equipment and a contractor to our facility to perform some emergency repairs. The process however did go well and the equipment and person arrived on time and the entire process was handled by Will Buckley in a very professional manner and was extremely helpful in making this adventure easy and convenient. He was great to work with and if the occasion should arise to use charter services again, we will contact you. thanks again
Stratos Jet Charters doesn’t just claim to provide our clients with the best private jet charter service, we deliver it. We are consistently able to deliver world-class customer experience because we invest in key personnel. Our team shares our passion for excellence in private aviation. With more than a decade of experience in arranging thousands of private jet flights, we have developed a proprietary trip management system. This allows our Trip Support team to collaborate in real-time with our clients, booking agents, air carriers and concierge service providers involved with the trip. As a result, every private jet rental we book is arranged entirely to the client’s satisfaction.
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